MyClaw Privacy Policy

• Account information. When you create an account or reserve an instance, we collect your name, email address, and any other information you provide during registration.
• Payment information. When you make a purchase, payment details such as your credit card number and billing address are collected and processed directly by our payment processor, Stripe. We do not store your full credit card number on our servers. We may receive limited payment information from Stripe, such as the last four digits of your card, card brand, and expiration date, for account records and billing support.
• Communications. When you contact us by email, support channels, or feedback forms, we collect the content of your messages, your email address, and any other information you choose to provide.
• Instance data. We may process configurations, prompts, files, and other data you store on your managed instance as part of providing the Service and enabling AI-related functionality.

• Log data. We may automatically collect information such as your IP address, browser type and version, operating system, referring and exit pages, date and time stamps, and clickstream data.
• Device information. We may collect device type, unique device identifiers, screen resolution, and hardware model.
• Usage data. We may collect information about pages visited, features used, actions taken, time spent on pages, and interaction patterns within the Service.
• Location data. We may infer your approximate geographic location based on your IP address. We do not collect precise GPS location data.

We may receive information about you from third-party services you use to sign in to or connect with the Service, such as OAuth providers, and from our payment processor regarding the status of your transactions.

• Create and manage your account.
• Provision, configure, and maintain your cloud instance.
• Process payments and manage your subscription.
• Perform backups and data recovery.
• Provide customer support and respond to your inquiries.

• Analyze usage patterns and trends to improve user experience.
• Identify and fix bugs, errors, and performance issues.
• Develop new features and functionality.
• Conduct research and analysis to better understand our users.

• Send transactional communications such as billing receipts, account confirmations, reservation updates, and support responses.
• Notify you of service launches, updates, maintenance windows, and security alerts.
• Send promotional communications about new features or offers, where permitted by law. You can opt out of marketing communications at any time.

• Detect, investigate, and prevent fraudulent transactions, unauthorized access, abuse of the Service, and violations of our Terms.
• Protect the rights, property, and safety of MyClaw, our users, and the public.

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data under the following legal bases:

• Performance of a contract - to provide, operate, and support the Service you request, including account management, billing, and instance provisioning.
• Legitimate interests - to improve our Service, secure our systems, prevent fraud, analyze product usage, and communicate with users about the operation of the Service, provided those interests are not overridden by your rights and freedoms.
• Legal obligations - to comply with applicable laws, regulations, lawful requests, tax and accounting requirements, and enforcement obligations.
• Consent - where you have provided explicit consent, such as when you opt in to certain communications or other optional processing. You may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before withdrawal.

Where required by applicable law, we will identify the legal basis that applies to the relevant processing activity and honor the rights available to you under the GDPR and other applicable privacy laws.

We may share information with trusted third-party service providers that help us operate, maintain, and improve the Service, subject to appropriate contractual and confidentiality obligations. These providers may include payment processors, cloud infrastructure providers, analytics providers, email delivery providers, customer support tools, and security vendors.

The Service relies on the following key subprocessors:

• Stripe - payment processing.
• Amazon Web Services (AWS) - cloud infrastructure hosting.
• Supabase - database hosting and backend services.

These subprocessors process personal data on our behalf in accordance with our instructions and are subject to contractual obligations designed to protect your data.

We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate wrongdoing, or protect the safety of users or the public.

If MyClaw is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of its assets, your personal information may be transferred as part of that transaction. Where required by law, we will provide notice of any material change in the ownership or use of your personal information.

We may share your information for other purposes with your explicit consent.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We use cookies and similar technologies to operate, secure, and improve the Service. Cookies are small data files stored on your device or browser.

• Cookies may be used for authentication and account management.
• Cookies may be used for security and fraud prevention.
• Cookies may be used for analytics and performance monitoring.
• Cookies may be used for user preferences and personalization.

We may allow third-party service providers, such as analytics providers or service delivery partners, to place cookies or similar technologies on your device to help us understand how the Service is used, measure performance, or support Service functionality.

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable cookies, some parts of the Service may become unavailable or may not function properly.

• Depending on your location and subject to applicable law, you may have the right to access your personal data.
• You may have the right to request correction of inaccurate or incomplete personal data.
• You may have the right to request deletion of your personal data.
• You may have the right to restrict or object to certain processing.
• You may have the right to request data portability in a structured, commonly used, and machine-readable format.
• Where we rely on consent, you may withdraw consent at any time.

If you are a resident of the EEA or the UK, you may also have the right to lodge a complaint with your local data protection authority if you believe our processing of your personal data violates applicable law.

• If you are a California resident, you may have the right to request disclosure of the personal information we collect, use, disclose, sell, or share about you, as applicable.
• You may have the right to request deletion of your personal information, subject to certain exceptions.
• You may have the right to request correction of inaccurate personal information.
• You may have the right to opt out of the sale or sharing of personal information, where applicable.

We will not discriminate against you for exercising these rights.

To exercise any applicable privacy right, please contact us at contact@myclaw.ai. We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law.